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Thread: March 2020 Data Update Technical Support

  1. #76

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    Hi all, apologies if this is in the wrong thread (first time downloader and user!). I've installed the game successfully, along with the March 2020 data update, but when I open the game it gets stuck at the opening 'March 2020 Update screen' with a few places where the cursor turns to the one where I can click something, but with nothing to click, almost as if the button is hidden behind the March 2020 update screen if that makes sense. Whenever I click, nothing happens. Does anyone know what might be going wrong? Cheers, hope you're all keeping safe!

  2. #77

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    Are you using Remote Desktop Connection to play on a different machine? Only time I've seen that.

    Also, if you are plating full screen try playing windowed mode. You can change it in Game Settings

  3. #78

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    Morning - I am having the same problem with sendspace - I have turned my firewall off but it still will not allow me to access the site - any hints or tips would be much appreciated team. Also, after step 1, should i run the install or wait until i have completed all the other steps - apologies for being a bit dense

  4. #79

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    Try Firefox rather than Chrome if you are using Chrome

  5. #80

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    I have the same issue and my error is as follows- Error v3.9.60 index.cpp 5773

    I have the Si v3.9.68 patch installed so a a bit flummoxed.

    thanks

  6. #81

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  7. #82

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    I am having the same issue. I have copied over a few times. 70 of the original files are replaced and are shown as updated today, the rest are unchanged showing last updated 2001. Everything during set up went as the steps say, but it is still loading original players. I am running as administrator.

  8. #83

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    Quote Originally Posted by redjoe006 View Post
    I am having the same issue. I have copied over a few times. 70 of the original files are replaced and are shown as updated today, the rest are unchanged showing last updated 2001. Everything during set up went as the steps say, but it is still loading original players. I am running as administrator.
    Might be worth an uninstall and reinstall then pal

  9. #84

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    Quote Originally Posted by Redknapp69 View Post
    Might be worth an uninstall and reinstall then pal
    I've uninstalled everything and started again. Still original players. I'm lost!!

  10. #85

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    Quote Originally Posted by redjoe006 View Post
    I've uninstalled everything and started again. Still original players. I'm lost!!
    i have the same issue. I can't unzip the original data files to overwrite. And if I copy over the March data the old players still load

  11. #86

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    i get insert cd message

  12. #87

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    Quote Originally Posted by lockers83 View Post
    i get insert cd message
    There's a whole thread on it here https://champman0102.co.uk/showthrea...506#post473506

  13. #88

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    Quote Originally Posted by redjoe006 View Post
    I've uninstalled everything and started again. Still original players. I'm lost!!
    Quote Originally Posted by wedz View Post
    i have the same issue. I can't unzip the original data files to overwrite. And if I copy over the March data the old players still load
    Are you actually being asked to overwrite the files? If not you appear to be dump the March 2020 Data Update folder into the Data folder. The contents of the March 2020 Data Update need to be copied to the Data folder. The files need to be extract from the file you download also

  14. #89

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    Hi

    the install looks so close, but getting error v3.9.60 index . cpp5773 each time I uninstall and reinstall. Anybody know how to fix it?
    It is loading with the 2020 update ok, just shows this error, then crashes each time during the data initialising part

    help appreciated

    thanks

  15. #90

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    You haven't install the v3.9.68 patch (hence the v3.9.60) message. Install it, then copy the March 2020 files again and it should run fine

  16. #91

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    Hi guys,

    Whenever I try and load a new game with the new patch I get to "Initializing game data" and it freezes. Any ideas?

    Thanks

  17. #92

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    Iím sure that ISP in my country is blocking sendspace. All of date update files uploaded to sendspace cannot be downloaded, but only October 2019 which uploaded to mediafire. Would you please upload the new data to sendspace and mediafire at the same time in the future?
    Last edited by jimmie rules; 25-03-20 at 06:39 AM.

  18. #93

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    Quote Originally Posted by Dermotron View Post
    Are you actually being asked to overwrite the files? If not you appear to be dump the March 2020 Data Update folder into the Data folder. The contents of the March 2020 Data Update need to be copied to the Data folder. The files need to be extract from the file you download also
    Yes I was overwriting the files. But as the 2020 data folder already existed, i hadn't extracted the files. Its sorted now, thanks for your help.

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  20. #94

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    Quote Originally Posted by jimmie rules View Post
    Iím sure that ISP in my country is blocking sendspace. All of date update files uploaded to sendspace cannot be downloaded, but only October 2019 which uploaded to mediafire. Would you please upload the new data to sendspace and mediafire at the same time in the future?
    There's a link in Feedback thread

  21. #95

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    Quote Originally Posted by brunco View Post
    Hi guys,

    Whenever I try and load a new game with the new patch I get to "Initializing game data" and it freezes. Any ideas?

    Thanks
    run the game as administrator

  22. #96

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    I got it. Thanks!!!

  23. #97

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    Help with March 2020 Patch

    Hi All,
    Iíve followed the March 2020 update steps to the letter but when I try to launch a new game itís gets to the ĎInitialising game dataí stage and freezes when 60% loaded.
    Iíve left it for 20 mins but nothing progresses.
    Any ideas? Itís feels like Iím so close to getting it updated but Iíve exhausted all avenues!
    Thanks in advance for any support!
    Adam

  24. #98

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    Run the game as administrator

  25. #99

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    Tried that but still no luck. Any other suggestions? From reading quite a few threads it seems a common issue

  26. #100

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    Iíve installed the game. Upgraded to v3.9.68. Copied the March Data over.
    Am also running as Admin.
    Anything Iíve missed? Iím frustratingly close to getting this to work!

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